Patrick is a Registered Psychologist, Organisational Psychologist, and capability lead with more than fifteen years of experience across organisational psychology, coaching, organisational development, human factors, and customer experience design. He heads Opposite's Human Enablement service, combining behavioural science, facilitation, coaching, and practical systems thinking to help organisations build capability, strengthen team performance, and make complex work easier to navigate. His deepest expertise sits at the intersection of leadership, team effectiveness, workplace wellbeing, and practical behaviour change.
He works across transport, education, energy, construction, retail, finance, healthcare, and government, with particular depth in operationally complex and customer-facing environments. His strength is helping people perform well in roles where service quality, communication, judgement, and consistency matter — particularly where staff are working under pressure, navigating change, or operating within systems that are not always intuitive. He has extensive experience designing and delivering workshops, capability programs, and coaching interventions focused on emotional intelligence, psychological safety, resilience, team norms, leadership, and customer experience improvement.
Recent work includes EPS27, a targeted capability and engagement initiative; the Manager Toolkit, a practical resource supporting day-to-day people leadership and operational decision-making; Thinking and Working Smarter, a combined program building structured problem-solving, planning, prioritisation, and operational discipline; Wayfinder, designed to help teams and individuals navigate complexity, change, and uncertain operating environments with greater clarity and confidence; and the Leadership Lab at Glen Eira City Council, implementing customer service capability and leadership development for customer-facing team leaders. He has also supported culture transformation and product capability implementation with the Ampol Group, and is currently leading the SRLA Leader program, a four-part leadership series combining workshops, 360-degree assessments, and one-to-one coaching. He also continues his dual practice with Coachling, supporting individuals through transition, pressure, and development with psychologically informed one-to-one support.
Formal qualifications and recognised certifications underpinning his practice.
From human resources, organisational development, and customer experience design to leading a national capability and enablement practice.
Opposite — Leads capability, coaching, team development, psychosocial risk, and practical workplace improvement projects.
Designs and facilitates leadership, team, and wellbeing interventions, and provides one-to-one support to leaders and employees.
Worked across human resources, organisational development, and customer experience design, building a strong foundation in people systems, behaviour, and service quality.
Expanded into human factors, workplace simplification, and operational design, helping organisations translate complexity into usable systems, processes, and behaviours.
Operational and frontline environments where psychology meets safety, capability, and change.
Four projects that show the range. Toggle between approach and outcome for each.
The goal is not just to train people well. It's to make the work around them clearer, more usable, and easier to do well.
Twelve capability areas across his psychology, leadership, and customer experience practice.